All Things Glitter Fairy
Hey there Kittens!
Fancy pants new website…so time for an FAQ update! Please take a minute to read through and if you can’t find the answers to your question.
Below are the most commonly asked questions and some ETA’s for orders, messages etc.
If you can’t find an answer to your question, then please don’t hesitate to contact me.
Message replies: I reply to most messages within 1 working day, but please allow 2. If I have replied and need to action something for you e.g. adding missed points, investigating order issues, then please allow a few extra days. I know this is a pain for you, but I have a full client diary and run the website by myself daily, and some messages require a little extra time. All admin is cleared on a Friday/Saturday, so if you haven’t heard anything by then, then please send a little nudge.
PLEASE DO NOT SEND MULTIPLE MESSAGES via different channels e.g. the website, Facebook, email etc. Every message is responded to and multiple messages will just slow down the process.
Order Processing/Delivery: Orders are processed every working day, unless otherwise advertised. I aim to process all orders within 3 working days, but please allow 5-10 working days during busy times.
Please remember working days are Mon-Fri. They do not include weekends and public holidays
Back Order Items: These are packed to order, and will not normally delay your order outside normal processing times, if they will, you will be contacted.
International Shipping: I’m asked this daily, yes, I ship internationally, please see the FAQ below for full info.
I hope you’ve found these extra notes helpful, if you feel I’ve missed anything then please drop me a line and I will add it.